The best deals for your tour, everyday ...
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FAQ

1. I like today's deal - how do I get it?

Just click "BUY" before the offer ends at 8:00PM. If the minimum numbers of people sign up, we'll charge your card and send you a voucher via email or send by hard copy to you at your convenience. If not enough people join, no one gets it (and you won't be charged), so invite your friend to get the deal!

2. What happens after I buy?

Immediately after your purchase you will receive an email from us with your electronic voucher. You can then print that voucher out for redemption when the tour departs

If you want to receive Voucher by hard-copy, our staff will deliver directly to you at your convenience free of charge (and collect money at the same time if you don’t opt for online payment)

Please bring Voucher along when the tour departs to enjoy your deal. In case of Voucher loss, please bring your personal identity documents as proof of purchase upon tour departure

3. I missed today’s deal, can I purchase it tomorrow?

Each deal lasts only for 24 hours and once it is over you can no longer purchase it. No worries, there will be a new deal every day! Please stay with us for more great deals.

4. What kind of payment is HalongSapa Tours preferred?

You may pay for your voucher by Cash or via online payment with Paypal, Visa or Master cards

If you pay by Cash, our staff will go to you hotel at your convenience to collect money and handle the voucher to you

 

5. Will I have to pay for full of the purchase?

No. 50% of the full payment terms (plus a bank commission fee if paying by credit card or Paypal) will be specified at the time of the purchase. The balance will be made by Cash to the Tour Guide of the company when your tour departs.


6. Am I billed as soon as I join a Deal?

No - you are only charged if the Deal reaches the required minimum

7. Do I need to use my Voucher the same day I buy it?

No. In fact, most Deal Vouchers can not begin to be used until the day after your purchase and only valid for a specific time printed on the Voucher. Please check carefully the valid time of the deals

 

8. Can I be refunded my purchase?

We will refund your purchase only when the deal is on. Once the deal is closed, you will not be refunded

 

9. Why have I not received my vouchers?


Usually the vouchers are sent immediately upon successful purchases. Please kindly check your junk. Nevertheless, you can write to us at sales@halongsapatours.com or send message at Skype/ yahoo: halongspatours and we can resend your vouchers immediately.

 

10. Is Halongsapa Tours safe?

Extremely, your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers

11. How to get hold of us?

HalongSapa Tours

Add: Unit 3315, Tower B, Mipec Riverside Building, Long Bien, Hanoi

Hotline/ WhatsApp: (+84) 983 000 247  / Email: sales@halongsapatours.com 
Copyright (C) -2011 by Halongsapa Tours