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Term and Conditions

1. Booking condition and term of payment


All Tour Vouchers are only valid for a specific listed period of time commencing from date of purchase and expiring on the expiry date specified on the voucher (the "Redemption Period"). Failures to exchange or redeem any Tour Voucher before the expiry of the Redemption Period will invalidate the Tour Voucher. Before you place an order you will be given the opportunity to check you have entered the correct details where prompted, and correct any input errors.

Immediately after your purchase you will receive an email from us with your electronic voucher and easy to print out. Please bring Voucher along when the tour departs to enjoy your deal.
If you want to receive Voucher by hard-copy, our staff will deliver directly to you at your convenience free of charge within 30 minutes (and collect money at the same time if you don’t opt for online payment)
In case the vouchers have not been delivered within 1 hour from time of payment, please contact us at or skype/yahoo: halongsapatours and we will trace the voucher.

Please take note: you are only charged if the Deal reaches the required minimum

The prices for any vouchers ordered will be as quoted on our website. 50% of full payment terms will be specified at the time of the purchase. You may pay for your voucher by Cash, credit card, debit card. PayPal Credit card and debit payments can be made on-line (via our SSL secure payment system), using one of the following credit cards: VISA or MasterCard

The balance payment will be made by Cash to our tour guide upon tour departure

The vouchers are not exchangeable for any form of cash or credit alternative and should be handled to our tour guide upon tour departure

In case your Voucher is lost, stolen or damaged, please present your personal identity documents as proof of purchase


2. Cancellation

Cancellation by customers:

All cancellation must be received in writing and sent to us via fax or email. We will refund your purchase only when the deal is on. Once the deal is closed, you will not be refunded

Cancellation by us:

In the unlikely event that such circumstances should arise we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.

We reserve the right to cancel the contract between us for any reasons to your payment of the full price of the holiday


3. Children Policy


Under 4 years: will be free of charge and no meal (Sharing with adult).

Between 4-9 years: will be charged 50% of fee the adult tour price

From 10 years: Will be full charge as adult tour price

4. Conditions of Travel:

In circumstances beyond of our control, such as weather condition, mechanical failure and/or restrictions placed by the National Park Authorities, we serve the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. No refund will be given in these circumstances, or in the event of any delay, curtailment or alteration of the trip. We can not guarantee pick up or drop off times and are not liable for passenger failure to connect with other service or any associated costs incurred

5. Travel insurance:

Travel insurance is not included; we strongly recommend that passengers have their own travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date

6. Liability


HalongSapa Tours acts only in the capacity of agent for its travelers in making arrangements for transportation, hotel or other services that are incidental to the travel that is being purchased. As an agent for travelers, we are not responsible for personal injury or loss/damage to personal belongings or baggage due to events which are beyond our control


7. Medical precautions


You should ensure that you are fully up to date with vaccinations required for Vietnam
If your itinerary means you may be involved in strenuous activities such as cycling or trekking, you should check with your medical practitioner if you are in any doubt about your fitness to do so
If you are allergic or have any other disabilities or health problem relevant to your holiday, you should inform us in advance


8. Documentation


A passport is required for 6 months beyond your tour departure date. A visa is required for Vietnam except Scandinavian countries including: Finland, Denmark, Sweden and Asian Countries such as: Thailand, Malaysia, Singapore…….